Sky Service Cards - RM-Sky Channel-Contact Centre Inbound
Kotak Mahindra Bank
5 - 10 years
Bengaluru
Posted: 29/10/2025
Getting a referral is 5x more effective than applying directly
Job Description
- Answer inbound calls from customers regarding their credit card queries and concerns.
- Provide accurate and timely information to customers, ensuring their satisfaction.
- Upsell and cross-sell bank products and services to existing customers, identifying opportunities for growth.
- Maintain a high level of customer service, ensuring a positive and professional image of the bank.
- Handle customer complaints and escalations, finding suitable resolutions and maintaining a calm and empathetic approach.
- Stay updated with the latest bank offerings and policies to provide accurate information to customers.
- Build and maintain strong relationships with customers, understanding their needs and preferences.
- Collaborate with other teams to ensure a seamless customer journey and efficient problem-solving.
- Document and record customer interactions, maintaining accurate records for future reference.
- Participate in training and development programs to enhance your skills and knowledge.
About Company
Kotak Mahindra Bank is one of India's leading private sector banks, offering a wide range of financial services including personal banking, corporate banking, investment banking, insurance, and asset management. Established in 1985 and headquartered in Mumbai, it is known for its innovative banking solutions, customer-centric approach, and strong focus on digital transformation. The bank caters to diverse customer segments, from individuals to large corporations, emphasizing trust, transparency, and growth.
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