Sky Service Cards - RM-Sky Channel-Contact Centre Inbound
Kotak Mahindra Bank
5 - 10 years
Noida
Posted: 29/10/2025
Getting a referral is 5x more effective than applying directly
Job Description
- Answer inbound calls from customers, addressing their queries and concerns related to credit cards.
- Provide accurate and up-to-date information on card features, benefits, and terms and conditions.
- Upsell and cross-sell additional card products and services to existing customers, identifying opportunities to enhance their financial journey.
- Resolve customer complaints and issues promptly and efficiently, ensuring a positive customer experience.
- Maintain a high level of product knowledge to offer tailored recommendations to customers.
- Collaborate with other teams, such as sales and marketing, to align with the bank's strategic goals and initiatives.
- Ensure compliance with all relevant regulations and policies, maintaining the bank's reputation and integrity.
- Maintain accurate records of customer interactions and feedback for reporting and analysis purposes.
- Participate in team meetings and training sessions to stay updated on industry trends and best practices.
About Company
Kotak Mahindra Bank is one of India's leading private sector banks, offering a wide range of financial services including personal banking, corporate banking, investment banking, insurance, and asset management. Established in 1985 and headquartered in Mumbai, it is known for its innovative banking solutions, customer-centric approach, and strong focus on digital transformation. The bank caters to diverse customer segments, from individuals to large corporations, emphasizing trust, transparency, and growth.
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