Sky Phygital - Relationship Manager-Sky Channel-Phygital
Kotak Mahindra Bank
5 - 10 years
Surat
Posted: 14/10/2025
Getting a referral is 5x more effective than applying directly
Job Description
- Greet and engage customers with a friendly and professional attitude, creating a positive first impression.
- Address customer inquiries promptly, offering accurate information on our products and services.
- Resolve customer issues and complaints efficiently, ensuring a high level of satisfaction.
- Build long-term relationships with customers, understanding their needs and preferences.
- Collaborate with internal teams to ensure a smooth customer journey, bridging digital and physical interactions.
- Stay informed about the bank's latest offerings and communicate these to customers effectively.
- Conduct regular feedback sessions to gather insights and improve our services continuously.
- Maintain strict adherence to bank policies and procedures, ensuring security and confidentiality.
- Assist in cross-selling and upselling bank products, maximizing customer value.
- Maintain accurate records of customer interactions and provide insightful reports to management.
About Company
Kotak Mahindra Bank is one of India's leading private sector banks, offering a wide range of financial services including personal banking, corporate banking, investment banking, insurance, and asset management. Established in 1985 and headquartered in Mumbai, it is known for its innovative banking solutions, customer-centric approach, and strong focus on digital transformation. The bank caters to diverse customer segments, from individuals to large corporations, emphasizing trust, transparency, and growth.
Services you might be interested in
Improve Your Resume Today
Boost your chances with professional resume services!
Get expert-reviewed, ATS-optimized resumes tailored for your experience level. Start your journey now.