Sky Phygital Relationship Manager

Role Overview

As a Sky Phygital Relationship Manager , you will manage a mapped customer base through a hybrid engagement modelfield visits, video calls, and telecalling. The role focuses on cross-selling banking products, deepening relationships, and delivering superior customer experience.

Key Responsibilities

• Engage customers through physical visits, video interactions, and telecalling.
• Cross-sell banking products:
• Liabilities: Savings, Current Accounts, Term Deposits
• Assets: Home Loans, LAP, Car Loans, Personal Loans, Gold Loans
• Promote third-party products: Insurance, Mutual Funds, Digital Banking solutions.
• Convert leads from Virtual Relationship Managers and Customer Engagement Center.
• Ensure accurate documentation, KYC compliance, and timely service delivery.
• Achieve monthly targets and maintain high customer satisfaction scores.

Qualifications & Experience

• Graduate/Postgraduate in any discipline (Finance/Commerce preferred).
• 14 years of experience in banking, financial services, or sales.
• Strong communication, negotiation, and relationship management skills.
• Digital-savvy with ability to demonstrate mobile banking features.

Skills & Competencies

• Customer-centric approach with strong sales orientation.
• Ability to work with multiple teams and meet deadlines.
• Familiarity with CRM tools and digital engagement platforms.