Sky Phygital - Location Head-Sky Channel-Phygital
Kotak Mahindra Bank
5 - 10 years
Hyderabad
Posted: 02/03/2026
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Job Description
- Lead and manage a team of Sky Phygital channel professionals, providing guidance and support to achieve sales targets.
- Develop and execute customer engagement strategies to enhance the customer experience and drive sales.
- Ensure effective communication and collaboration within the team, fostering a positive and productive work environment.
- Monitor and analyze sales performance, identifying areas for improvement and implementing strategies to boost sales.
- Build and maintain strong relationships with key stakeholders, including clients and partners, to support business growth.
- Stay updated on industry trends and best practices, incorporating new ideas and technologies to enhance the channel's offerings.
- Oversee the training and development of team members, ensuring they have the skills and knowledge to excel in their roles.
- Collaborate with other departments to align strategies and ensure a seamless customer journey across all touchpoints.
- Conduct regular performance evaluations and provide constructive feedback to team members for their professional growth.
- Represent the bank at industry events and conferences, promoting the Sky Phygital channel and its unique value proposition.
About Company
Kotak Mahindra Bank is one of India's leading private sector banks, offering a wide range of financial services including personal banking, corporate banking, investment banking, insurance, and asset management. Established in 1985 and headquartered in Mumbai, it is known for its innovative banking solutions, customer-centric approach, and strong focus on digital transformation. The bank caters to diverse customer segments, from individuals to large corporations, emphasizing trust, transparency, and growth.
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