Sky Phygital - Relationship Manager-Sky Channel-Phygital
Kotak Mahindra Bank
5 - 10 years
Delhi
Posted: 14/10/2025
Getting a referral is 5x more effective than applying directly
Job Description
- Build and maintain strong relationships with customers, understanding their needs and providing tailored solutions.
- Offer excellent customer support, ensuring prompt and efficient resolution of customer queries and concerns.
- Generate sales leads and convert them into successful transactions, meeting and exceeding sales targets.
- Collaborate with branch teams to develop and implement effective sales strategies, ensuring a consistent brand presence.
- Stay updated with the latest banking products and services to provide accurate information to customers.
- Conduct regular customer outreach programs, including events and workshops, to enhance customer engagement.
- Analyze customer data and provide valuable insights to improve customer satisfaction and retention.
- Ensure compliance with all banking regulations and maintain high standards of ethical conduct.
- Work closely with the marketing team to develop and execute marketing campaigns for the branch.
- Provide regular feedback and reports on customer interactions and sales performance.
About Company
Kotak Mahindra Bank is one of India's leading private sector banks, offering a wide range of financial services including personal banking, corporate banking, investment banking, insurance, and asset management. Established in 1985 and headquartered in Mumbai, it is known for its innovative banking solutions, customer-centric approach, and strong focus on digital transformation. The bank caters to diverse customer segments, from individuals to large corporations, emphasizing trust, transparency, and growth.
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