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Sky Branch - RM-Sky Channel-Branch Omni

Kotak Mahindra Bank

2 - 5 years

Noida

Posted: 14/10/2025

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Job Description

As a Sky Branch - RM-Sky Channel-Branch Omni, you will be the ambassador of Kotak Mahindra Bank, representing the bank's products and services to customers. This role offers an exciting opportunity to utilize your sales expertise and customer relationship management skills in a dynamic banking environment. You will be responsible for developing and maintaining strong customer relationships, ensuring a seamless and satisfying experience across all touchpoints. Responsibilities:
  • Develop and implement effective sales strategies to meet individual and team targets.
  • Build and nurture long-lasting relationships with customers, understanding their financial needs and offering tailored solutions.
  • Proactively engage with customers through calls, emails, and virtual meetings to promote Kotak's products and services.
  • Stay updated with the latest banking products and market trends to provide accurate and valuable advice to customers.
  • Collaborate with branch teams and other departments to ensure a consistent and positive customer experience.
  • Handle customer inquiries and provide prompt resolutions, maintaining high customer satisfaction levels.
  • Maintain accurate records of customer interactions and sales activities, adhering to bank policies and regulations.
  • Participate in training programs to enhance product knowledge and sales techniques, staying updated with industry best practices.
  • Assist in organizing and executing virtual and in-branch events to engage and attract new customers, building brand awareness.
  • Continuously seek opportunities to upsell and cross-sell Kotak's products, maximizing sales potential.

About Company

Kotak Mahindra Bank is one of India's leading private sector banks, offering a wide range of financial services including personal banking, corporate banking, investment banking, insurance, and asset management. Established in 1985 and headquartered in Mumbai, it is known for its innovative banking solutions, customer-centric approach, and strong focus on digital transformation. The bank caters to diverse customer segments, from individuals to large corporations, emphasizing trust, transparency, and growth.

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