Site Reliability Engineer

Must-Have

• To Detect the Incidents and act proactively escalate using the built in dashboards.
  • Hands on using Dynatrace dashboards and creation of customized dashboards.
  • Hands on using ServiceNow to perform analytics, Reporting, knowledge management, CMDB, ITOM modules(Event Management, Operator Workspace etc)
  • Basic knowledge on other monitoring tools would be advantage (SolarWinds, Nimsoft, SCOM, Redgate etc.)
  • Basic understanding of Application Architecture and its infra components, so that the user impact can be understood.
• Troubleshooting/communication skills:
  • Hands on experience in troubleshooting basic issues in Windows, Unix
  • Able to write and understand basic command lines and scripting
  • Able to communicate effectively during the incident and Problem management calls

Good-to-Have

• Dynatrace Admin skills
• Knowledge on integration platforms like MQ,APIC etc
• Service now Fundamentals or Admin knowledge or Developer certified
• Knowledge on the Data visualization tools(Eg. Power BI)
• Knowledge on IaC(Ansible or Terraform)
• Scripting : Python or PowerShell
• Basic understanding of Autosys Batches and its components
• Experience in working with Batch management(monitoring and incident resolution)
• Basic knowledge on AWS/Azure to support the access management tasks.
• Database
• Understanding of Relational Database(any one)
• Able to write& understand basic queries using SQL.
• Service now Fundamentals or Admin knowledge or certified
• Understanding of Devops practices and tools