Site Reliability Engineer III

There’s nothing more exciting than being at the center of a rapidly growing field in technology and applying your skillsets to drive innovation and modernize the world's most complex and mission-critical systems.

As a Site Reliability Engineer III at JPMorgan Chase within the Commercial & Investment Bank, you will solve complex and broad business problems with simple and straightforward solutions. Through code and cloud infrastructure, you will configure, maintain, monitor, and optimize applications and their associated infrastructure to independently decompose and iteratively improve on existing solutions. You are a significant contributor to your team by sharing your knowledge of end-to-end operations, availability, reliability, and scalability of your application or platform.

Job Responsibilities

• Execute small to medium projects independently with initial guidance, eventually progressing to designing and delivering projects autonomously.
• Utilize technology to address business challenges by writing high-quality, maintainable, and robust code following software engineering best practices.
• Participate in triaging, examining, diagnosing, and resolving incidents, collaborating with others to address problems at their root.
• Identify toil within your role and proactively work towards eliminating it through systems engineering or updating application code.
• Understand observability patterns and strive to implement and improve service level indicators, objectives monitoring, and alerting solutions for optimal transparency and analysis.

Required qualifications, capabilities, and skills

• Formal training or certification on Site Reliability engineering concepts and 3+ years applied experience.
• Proficiency in coding in at least one programming language.
• Experience in maintaining a cloud-based infrastructure.
• Familiarity with site reliability concepts, principles, and practices.
• Knowledge of observability, including white and black box monitoring, service level objective alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, and others.
• Familiarity with containers or server OS such as Linux and Windows.
• Emerging knowledge of software, applications, and technical processes within a technical discipline (e.g., Cloud, AI, Android).
• Emerging knowledge of CI/CD tools like Jenkins, GitLab, or Terraform.
• Emerging knowledge of common networking technologies.
• Ability to work collaboratively in a large team and vocalize ideas with peers and managers.
• Understanding of prioritizing work plans, eagerness to learn, and ability to apply system processes and methodologies.

• General knowledge of the financial services industry