Site Reliability Engineer

About the Role

We are looking for a skilled Site Reliability Engineer II to join our SRE team. The ideal candidate will have hands-on experience in production monitoring, alert handling, and L1 production support . You will play a key role in ensuring the reliability, availability, and performance of our production systems.

Key Responsibilities

• Monitor production systems using enterprise monitoring tools and dashboards.
• Respond to alerts promptly and take appropriate first-level actions.
• Provide L1 production support , including initial triage, log analysis, and escalation to relevant teams as needed.
• Participate in incident management, including documentation, communication, and coordination during production incidents.
• Perform basic troubleshooting for application, infrastructure, and platform issues.
• Ensure adherence to SLAs, SLOs, and operational best practices.
• Contribute to runbooks, knowledge base articles, and incident postmortems.
• Collaborate with engineering and DevOps teams for incident resolution and improvements.
• Participate in on-call rotations as required.

Required Skills & Qualifications

• 25 years of experience in SRE, Production Support, DevOps, or similar roles.
• Hands-on experience with production monitoring tools (e.g., Prometheus, Grafana, Datadog, New Relic, Splunk, CloudWatch, etc.).
• Strong understanding of alerting systems , incident lifecycle, and on-call processes.
• Basic troubleshooting knowledge in Linux/Unix , networking fundamentals, and cloud environments.
• Familiarity with logging tools (e.g., ELK, Splunk, Cloud Logging).
• Ability to communicate clearly during incidents and coordinate with cross-functional teams.
• Strong analytical, problem-solving, and time-management skills.

Good to Have

• Experience with cloud platforms (AWS/Azure/GCP).
• Basic scripting skills (Python, Shell, Bash).
• Exposure to CI/CD pipelines and DevOps practices.
• Understanding of SLOs, SLIs, and reliability engineering principles.