Site Reliability Engineer

Position Purpose: Support ProcessPlus (new Camunda CoE platform developed to support Process Orchestration and workflow automation)

Responsibilities

Direct Responsibilities

• Provide L1 Production Support for the Camunda platform
• Automate away toil using a combination of scripting, tooling, and process improvements
• Drive transformation strategies involving infrastructure / platform hygiene
• Implementing new technologies or processes to improve efficiency and reduce costs e.g.:- CI/CD implementation
• Monitoring system performance and capacity levels to ensure high availability of applications with minimal downtime
• Investigating any service disruptions or other service issues to identify their causes
• Performing regular audits of computer systems to check for signs of degradation or malfunction
• Developing and implementing new methods of measuring service quality and customer satisfaction
• Conducting capacity planning to ensure that new technologies can be accommodated without impacting existing users
• Conducting post-mortem examinations of failed systems to identify and address root cause
• Drive various Automation, Monitoring & Tooling common purpose initiatives across CEFS APS and other teams within CIB APS
• Accountable for generation, reporting and improvements of various Production KPIs, SLAs and dashboards for APS teams
• Accountable for improvements in service and presentations for all governances and steering committees

Contributing Responsibilities

• Accountable for maintenance and improvement of IT continuity plans (ICP)
• Steer the new application and major development technical feedback and participating in ITSVC
• Lead platform validation and any performance tuning opportunities
• Accountable for Obsolescence and Vulnerability management

Technical & Behavioral Competencies

• Strong knowledge of cloud computing, K8s,
• Strong knowledge on Unix/Windows and Oracle/SQL, postgres
• Strong knowledge of Service Management process (Incident, Problem, Change)
• Strong knowledge of active monitoring and alerting tools e.g.:- Dynatrace
• Strong knowledge of Log aggregators/BIs tools i.e., Splunk/ELK, Power BI, Grafana
• Strong knowledge of Scripting or Ansible or Python etc.
• Log Monitoring : Opensearch dashboard understanding
• Good understanding of Jenkins ( Ci/CD Pipelines), Docker
• Good to have Camunda platform architecture

Specific Qualifications:

Engineering Degree in Computer Science/MIS

Skills Referential (Required knowledge, skills and abilities)

Technical Skills:

• Infrastructure
• Unix
• Dynatrace
• Python

Behavioral Skills:

• Communication
• Critical Thinking
• Active Listening
• Quick Learning

Education Level: Engineering Degree in Computer Science/MIS

Location: Bangalore, India