Site Reliability Engineer

Management Level

About Organization:

• Equiniti is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6000 employees, it supports 37 million people in 120 countries.  
• EQ India began its operations in 2014 as a Global India Captive Centre for Equiniti, a leading fintech company specialising in shareholder management. Within a decade, EQ India strengthened its operations and transformed from being a capability centre to a Global Competency Centre, to support EQ's growth story worldwide.
• Capitalising on India’s strong reputation as a global talent hub for IT / ITES, EQ India has structured the organisation to be a part of this growth story. Today, EQ India has evolved as an indispensable part of EQ Group providing critical fintech services to the US and UK.

Key Responsibilities:

• Monitor IT Infrastructure hardware, Operating system and application alerts generated by the tools and investigate the fault based on the Knowledge base and documentation and outside the documentation using own knowledge skills as applicable
• Run pre-defined tasks and ensure the completion
• Monitor and do the basic troubleshooting of Backup
• Run and manage scheduled jobs and batch processes
• Website monitoring and IIS troubleshooting
• Work in 24 x 7 shifts
• Manage advanced Level 1 support for Server, Operating systems and applications as per the skills mentioned
• Undertake Knowledge transfer from peers or clients during transition
• Prepare and update Documentation as applicable
• Manage the work within the agreed KPI/SLA as applicable Qualification & Skills
• New relic understanding is highly desirable. Understanding of synthetics and new relic configuration and alerting.

Good to have Skills:

• Basic understanding of Cloud Computing (AWS preferred)
• Basic understanding of IaC tools like Terraform, Ansible, Puppet
• Basic understanding of Coding and scripting in Java, JSON, YML, Python/Bash/Go/Ruby, shell/powershell
• Experience in Automating routine tasks.
• Experience in query languages like SQL
• Basic understanding of containerization and orchestration tools like Kubernetes, docker, ansible, puppet

Desirable

• Preferable ITIL Foundation Trained/Certified
• Preferable MCSE or MCSM.
• ITIL v3 certification.

Personal Traits

• Excellent verbal and written communication skills in English.
• Highly process orientated
• Desire to learn and ability to quickly implement learnings.
• Troubleshooting skills
• Should be a good team player, highly motivated and ambitious
• Willingness 24 X7 Shifts

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks.