Site Head

Key Responsibilities:

• Manage and supervise overall site operations including kitchen, counter, and service teams.
• Coordinate with client representatives for feedback, issue resolution, and operational improvements.
• Ensure food quality, hygiene standards, and safety protocols are consistently maintained.
• Monitor daily sales, inventory, and wastage control.
• Ensure timely onboarding, training, and scheduling of ground staff.
• Oversee vendor performance, food counters, and billing processes via GoKhanas digital systems.
• Drive customer satisfaction through quick response to grievances and continuous service enhancement.
• Maintain site documentation including attendance, stock records, incident reports, etc.

Requirements:

• Graduate in Hospitality, Hotel Management, or related field preferred.
• 25 years of experience in operations, preferably in F&B, QSR, or hospitality industry.
• Prior experience managing teams and liaising with clients/stakeholders.
• Strong communication and interpersonal skills.
• Ability to handle high-pressure environments and resolve operational issues on-ground.
• Familiarity with digital POS and cafeteria management systems is an added advantage.