SIAM/ITSM
TCS
7 - 10 years
Delhi
Posted: 15/11/2025
Job Description
Location: Delhi, Gurugram
Experience Range: 7-10 yrs
Must Have:
- Understand the customer's business and the impact of the ecosystem on its ability to succeed
- Support the organizational change initiatives required to transition the customer s operations to the commercial-based MSI ecosystem model
- Manage the transition and design of the SIAM organization to an operational state, including any required staffing, processes, and strategic direction
- Oversee the MSI functions including ecosystem governance, customer engagement, service transition, and performance management
- Optimize the overall operation of the ecosystem services, managed service providers, and processes to create and increase value for the customer
- Engage with the customer at the enterprise architecture level to strategically align the demand for new technical capabilities and the services provided the ecosystem
- Collaborate with other ecosystem support functions such as Situational Awareness as a Service, Integrated Operations, and the Integrated Service Center to manage the cross-functional processes required for seamless service delivery
- Support the CSI program through identification and implementation of opportunities to improve service performance
- Directly support the Program Manager and Deputy to ensure that all SIAM programmatic level responsibilities.
About Company
Tata Consultancy Services (TCS) is one of the largest multinational IT services and consulting companies in the world, headquartered in Mumbai, India. It operates in over 50 countries and is a part of the Tata Group, India's largest business conglomerate. TCS offers a wide range of services including software development, consulting, digital transformation, and business solutions, serving industries such as finance, healthcare, retail, and telecommunications. Known for its global reach, technological expertise, and innovation, TCS is consistently ranked among the top IT services companies globally.
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