Shipping Agent

Shift-Rotational 24/7                                                        Location-Pune                                                                      

Job Description-                                                                Deliver Superior Customer Experience

 • Ensure each document is handled within the agreed timeline

      • Ensure each document is handled with care with zero defects and achieves the require quality level

      • Meet vessel cut off’s and other deadlines  
      • Understand the processes by country/Account and deliver expectations

      • To meet and exceed Productivity targets.
      • Correspondence with customers for any queries, clarifications and amendments
      • Providing accurate, detailed and complete information “the first time and every time”
      • Communicate with internal and external customers constructively and in the most professional  

         manner, thereby instilling confidence in the customers

      • To be able to identify gaps and work with team leader to improve processes and enable efficiency       

        gains Meets/Exceed Customer Satisfaction Survey Targets

      • Flexible to work in shifts.                                                                      New Migrations/Organization Changes

·         Work closely with Team Leaders to ensure process migrations/ organization changes are properly executed

·         Ensure successful implementation of migrations / changes as per plan / guidelines/frameworks provide degree /Diploma in Exports/Imports Management. Meet/Exceed new migration targets/expectations.                 Continuous improvement and low cost provider

·         Identify areas for improvement in service delivery ( data quality / productivity / customer requirements)

·         Proactive analysis of operational steps  to identify waste with supporting data and benefits

·         Implements signed off changes assisting in actual benefits. 

  Uphold Company Image

·         Ensure Company vision, values & ethics are upheld within team at all times through professional behavior / by being a role model for the team