SFCC Technical Support Lead

Location: Noida

Experience: 12+ Years (including 6+ years in Salesforce Commerce Cloud SFCC)

Department: Digital Commerce / eCommerce Development

Role Type: Full-Time

We are looking for a Senior SFCC Full Stack Technical Support Lead to drive support operations, lead a technical team, manage customer communication, and ensure delivery excellence across SFCC front-end and back-end solutions. The ideal candidate should have strong expertise in SFRA, Business Manager operations, ITSM processes, and release management.

Key Responsibilities

1 SFCC Full Stack Support

• Lead both front-end (SFRA/UI) and back-end (server-side JS, Business Manager) operations.
• Deliver enhancements, custom features, and issue resolutions.
• Handle Controllers, Services, Forms, PDP/PLP modifications, and storefront functionalities.
• Manage Business Manager setups such as promotions, content assets, slots, preferences, jobs, workflows, and catalog operations.

2 Leadership & Team Management

• Lead and mentor a team of SFCC developers and support analysts.
• Review tickets, monitor code quality, and enforce best practices.
• Collaborate with QA, Architecture, and UX teams for seamless delivery.
• Provide effort estimation, risk management, and team guidance.

3 Customer & Stakeholder Management

• Serve as the primary technical point of contact for clients.
• Manage requirements, communication, escalations, and expectations.
• Advise customers on SFCC best practices and platform capabilities.

4 ITSM & Release Management

• Work within Incident, Problem & Change Management processes.
• Oversee build, deployment, versioning, and release activities.
• Ensure documentation compliance and coordinate with platform support teams.
• Troubleshoot performance issues across environments.

Required Technical Skills

Front-End

• HTML5, CSS3, SCSS, Bootstrap
• JavaScript, jQuery, JSON
• SFRA-UI / SFCC-UI
• (Optional) AEM-UI

Back-End

• Deep knowledge of Business Manager
• Server-side JS (Controllers/Models), Jobs, Services
• Catalog management, Custom Objects, Preferences
• REST and SOAP integrations

Tools

• ServiceNow
• Git
• Jira / Agile tools
• Basic understanding of CI/CD pipelines