ServiceNow Virtual Agent / Chatbot Developer
Wipro
5 - 8 years
Bengaluru
Posted: 12/07/2025
Job Description
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Role Summary:
This developer builds AI-based chatbots using ServiceNow Virtual Agent Designer. The role includes developing conversational flows, configuring NLU intents, and integrating with TPRM workflows to enable self-service capabilities.
Required Certifications:
• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• One mainline certification such as TPRM, IRM, ITSM, or HRSD
Key Responsibilities:
1. Configure and customize GRC or TPRM module components and workflows.
2. Design conversational flows using Virtual Agent Designer.
3. Build topics, conditions, responses, and dialog flows.
4. Integrate Virtual Agent with catalog, incidents, and knowledge base.
5. Configure NLU models and train intent recognition.
6. Test chatbot interactions and validate fallback scenarios.
7. Customize UI components for chat interaction.
8. Use scripting for advanced logic in dialog responses.
9. Monitor chat logs for improvements and analytics.
10. Collaborate with stakeholders to define chatbot scope.
11. Keep chatbot framework up to date with platfoarm releases.
12. ServiceNow development experience.
Experience: 5-8 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
About Company
Wipro Limited is a global information technology, consulting, and business process services company based in India. Founded in 1945, Wipro provides a wide range of services, including software development, IT infrastructure management, and business consulting. The company serves various industries, such as banking, healthcare, and manufacturing, and is known for its focus on innovation and sustainability. With a presence in over 50 countries, Wipro is recognized for its commitment to quality and customer satisfaction.
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