ServiceNow Technical Lead

Job Title: ServiceNow Technical Lead

Location: PAN India

Position Description

Job Title:

Sr ServiceNow Engineer ServiceNow Platform

Business Segment/Department:

EEO Category:

Purpose of Job:

The Technical Lead will serve as a key technical resource participating and providing oversight of the configuration, development, support, and maintenance of the ServiceNow Platform. Maintains a high level of fluency in ServiceNow design and development principles. Works with key stakeholders to develop enterprise business solutions for our customers leveraging ITIL processes and best practices.

Major Responsibilities

Serve as Lead ServiceNow application developer responsible for implementing/using Optums, Dev & Ops and overall best practices as pertains to workflows, integration, configuration, customization, orchestration, access controls, etc.

Provides oversight for all development work within designated Scrum team ensuring timely and high-quality delivery from the development resources

Ensure overall systems availability via good design, implementation of Optums, Dev & Ops and overall best practices, development centric testing, promotion discipline

When engaged by Operations, assist with root cause analysis and resolution of production Incidents.

Collaborates with QE team to ensure proper test cases are defined and executed

Work with Capability Owners to translate their business requirements into actionable development tasks

Assists Scrum Master and Capability owners with the prioritization of Features, User Stories, and associated timelines for delivery for Platform Maintenance Initiatives.

Assists other Software Engineers on assigned Scrum team with accuracy of estimates, comprehension of tasks and provide peer reviews of completed work.

Partners with Scrum Master and developers on the assignment of development tasks such as coding, testing, debugging, and analytics to team members

Serves as a technical lead contributing to and directing the development efforts of assigned Scrum team

Mentors junior and mid-level Software Engineers to allow for skill/knowledge development through advice, coaching, and training opportunities.

Works with team members to review new and existing code and/or perform unit testing

Prepare and execute unit test cases and test scripts, support user acceptance testing.

Proactively stay on top of new capabilities in the platform and educate team members and customers.

Participates in recruiting, interviewing, and hiring of new software engineering resources

Maintains expert level understanding of ServiceNow

Required Qualifications:

Bachelor's degree or 5+ years of equivalent experience

Experience leading other engineers

5+ years of ServiceNow development skills

5+ years of experience with ITSM processes (Incident/Problem/Request/Change management)

5+ years of experience with Web-Services, AJAX, Business Rules, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications

5+ years of experience customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly, Angular 1.5

Preferred Qualifications:

ServiceNow IT Service Management or other relevant ServiceNow certifications

Prior Tech Lead experience

Demonstrated knowledge of application design, application development and implementation.

Understanding basic full stack development concepts

Excellent human relations skills to effectively interact with management, peers, business partners and vendors

Experience with maintaining automated testing scripts

Experience with Selenium

Self-starter

Competencies and Best Practice for High Performers