ServiceNow Tech Business Analyst

Your role

Are you passionate about Service Management and Platform? Do you want to do contribution to the development and evolution of the strategic Platform? Are you motivated to work in a com-plex, global environment where ideas are valued, and effort is appreciated?

We are looking for a ServiceNow Business Analyst to join our team and help us to
• conduct information gathering activities such as surveying, analyzing and evaluating processes products and services, by using a variety of internal and/or external data
• determine required solutions and assisting in implementations
• document "as is" and "to be" processes and business requirements documents
• support project management tasks in the areas of quality control and project management
• recommend improvements, solutions and respective implementation plans
• specify working products along defined principles, guidelines and modeling process-es using the appropriate tools
• reconcile requirements with different stakeholders and ensuring communication and traceability
• support the business stakeholder by describing and defining the business processes including the (organizational) structures involved

Your Career Comeback

We are open to applications from career returners. Find out more about our program on ubs.com/careercomeback.

Your team

You will join the Service Management Technology and Platform crew in Technology Inventories Data & Reporting Services alongside 400 colleagues globally. TIDRS offers a best-in-class and cost-effective Service Management Technology, IT Asset Management, and Data Platform Ser-vice for the global bank. Service Management Technology and Platform is responsible for deliv-ery of Service Management requirements for all platform-based capabilities and delivery of con-sistent and high-quality solution engineering services according to organizational needs.

Your expertise

• Ideally 5 years of experience related to Projects / Change Programs
• Have an in-depth understanding of the ServiceNow configuration and development features and be able to leverage this knowledge when liaising with stakeholders
• Excellent analytical and problem-solving skills, excellent communication skills
• Have experience of working within an agile team, be familiar with the Scrum methodology and have working knowledge of GitLab
• Have the ability to propose alternative solutions to a problem whilst working collaboratively with other team members
• Have excellent communication, presentation and documentation skills with a keen eye for detail
• Should be certified ServiceNow Admin
• Fluent in written and spoken English and able to work effectively in a global, multicultural environment