ServiceNow Team Lead

Position: ServiceNow Team Lead / Technical Architect

Location :: Hyderabad/ Chennai/ Bengaluru/Indore

Experience: 6+ Years (Relevant ServiceNow Development)

Employment Type: Full-Time

Notice Period: Immediate joiners or max 15 days

Role Overview

We are looking for experienced ServiceNow Team Leads / Technical Architects with strong hands-on development expertise and deep platform knowledge. The ideal candidate should have proven experience across ITOM and SPM / SOM (Top Priority) along with CSM, integrations, portals, and scripting.

You will be responsible for leading end-to-end implementations, stakeholder management, solution design, and driving successful project delivery while adhering to ServiceNow OOB best practices.

Key Skills Required

• ServiceNow Platform (Latest Features & OOB Capabilities)
• Strong JavaScript / Glide scripting
• ITOM: Discovery, Service Mapping, Event Management
• SPM: Project, Resource, Demand, Workspace
• SOM: Sales Order Management
• CSM: Custom Case Types, Product Catalogs, Case Management, B2B & B2C
• Integrations (Salesforce, Jira, CRM tools, third-party systems)
• Integration Hub (Custom Actions, Flows, Spokes)
• UI Builder & Workspace Setup
• Custom Portals
• ACLs & Security
• CMDB
• MID Server (Setup, Clustering, Script Includes)

Responsibilities ITOM

• Lead end-to-end ITOM implementations (minimum 3 projects required)
• Configure Discovery, Service Mapping, and Event Management
• Troubleshoot data sources and Service Graph Connectors (SGC)
• Build robust Transform Maps and Integration Hub solutions
• Set up MID Servers with clustering and script includes
• Drive Event Management configurations
• Conduct requirement gathering, backlog creation, and stakeholder workshops
• Own delivery from design to closure while maintaining strong customer relationships

Responsibilities SPM

• Hands-on implementation and support of SPM modules
• Configure Project Workspace and SPM Workspaces
• Integrate with Salesforce and Jira
• Strong understanding of Project Management processes
• Lead implementations using OOB features
• Guide development teams with troubleshooting and solution design
• Communicate solutions clearly to stakeholders

Responsibilities SOM

• Implement Sales Order Management end to end
• Integrate SOM with CRM platforms (Salesforce, etc.)
• Build custom portals and UI Builder components
• Configure Workspaces
• Lead requirement workshops and story creation
• Support team with solutioning and technical troubleshooting
• Exposure to Telecom & Media domain preferred

Responsibilities CSM

• Minimum 5 end-to-end CSM implementations including portals and workspaces
• Configure Custom Case Types, Product Catalogs, and Case Management
• Build third-party integrations using Integration Hub
• Develop custom spokes, flows, and actions
• Manufacturing domain knowledge is a plus

Leadership & Soft Skills

• Excellent communication skills
• Strong stakeholder management
• Ability to take ownership and drive projects to successful closure
• Team leadership and mentoring capability
• Collaborative mindset with strong problem-solving skills

What Were Looking For

• 6+ years of relevant ServiceNow development experience
• Very strong scripting and platform knowledge
• Proven delivery of complex enterprise implementations
• Immediate joiners or candidates with max 15 days notice
• Ability to work independently and lead teams