ServiceNow

 ·       Familiarity with IT service management ITSM toolsets preferably ServiceNow, Experience in ITIL Service Asset Configuration Management.

·       Good years' experience as a ServiceNow Administrator/Developer with JavaScript ITIL foundation certificate is desirable

·       Practical experience in ITIL service management functions and processes, Experience in CMDB Service Mapping and Taxonomy.

·       Design and deliver consulting and technical methodologies around the ServiceNow platform

·       Design, configure, develop, and test on the ServiceNow platform including but not limited to the CMS, Service Request (creating catalog items and workflow), Incident Management, Problem Management, and Change Management.

·       Design, configure, develop, and test custom ServiceNow forms, tables, and workflows based on business requirements.

·       Support the team responsible for the implementation and administration of the ServiceNow installation, including managing system configurations, gathering and documenting user and process requirements, developing workflow customizations, and performing quality assurance testing and user acceptance testing.

·       Responsible for leveraging knowledge and experience to deliver end-to-end methodologies within ServiceNow which includes architecting technical implementation of IT Infrastructure Library (ITIL) processes, organizing and prioritizing development effort, interfacing with vendors and management.

·       Must possess the technical/functional skills necessary to make an impact on consulting p roject engagements.