Servicenow Support Engineer (Remote)

Job Title - Servicenow Support Engineer

Job Type - Remote

Experience - 3+ Years

Job Description -

Job Summary

We are looking for a skilled ServiceNow Support Engineer to support, administer, and maintain the ServiceNow platform, ensuring platform stability, performance, and security. The role requires strong troubleshooting skills, hands-on operational support, and exposure to multi-cloud environments, preferably within the Telecom domain .

Key Responsibilities

• Administer, configure, and support the ServiceNow platform to ensure optimal performance and availability.
• Provide L2/L3 support , troubleshoot incidents, and perform Root Cause Analysis (RCA) .
• Manage user access, roles, groups, and permissions in compliance with governance and security standards.
• Perform daily system health monitoring , backups, and restore activities.
• Support ServiceNow upgrades, patches, and hotfixes .
• Integrate and support ServiceNow with VMware, Azure, AWS, and Oracle Cloud platforms.
• Ensure CMDB accuracy across on-prem and multi-cloud environments.
• Work closely with IT operations, security, and application teams to resolve issues and implement improvements.
• Maintain documentation for support procedures, configurations, and known errors.

Required Skills & Qualifications

• Proven experience as a ServiceNow Support Engineer / Administrator .
• Strong understanding of ServiceNow platform administration and ITSM modules .
• Experience in incident, problem, and change management .
• Hands-on experience with troubleshooting, monitoring, and RCA .
• Exposure to VMware and cloud platforms (Azure, AWS, Oracle Cloud) .
• Knowledge of CMDB, Discovery, and Service Mapping .
• Familiarity with ITIL processes (ITIL certification preferred).

Preferred Qualifications

• Experience supporting Telecom (Telco) environments .
• Experience managing multi-cloud CMDB accuracy and governance .
• ServiceNow CSA certification or equivalent.