ServiceNow Solution Architect

Position Summary:

We are looking for a seasoned ServiceNow Solution Architect and act as a trusted advisor to clients and stakeholders who can shape a multi-year ServiceNow roadmap, design and implement ServiceNow solutions. This role requires deep expertise in the ServiceNow platform and a strong understanding of client Management and Consulting. The architect will play a critical role in modernizing IT services, improving operational efficiency, and ensuring regulatory compliance across the organization.

Key Responsibilities:

Platform Expertise:

• Architect and implement solutions across ServiceNow modules including ITSM, ITAM, ITOM, SPM, GRC, CSM, and NowAssist, with a focus on healthcare workflows and compliance.

Architectural & Solution Design:

• Design scalable, secure, and extensible ServiceNow architectures.
• Make strategic decisions on scoped vs. global applications, data models, and integrations.
• Ensure alignment with healthcare IT standards and interoperability requirements.

Scripting & Development:

• Develop and maintain custom scripts using JavaScript, Glide APIs, Script Includes, UI Policies, and Business Rules.
• Ensure code quality and adherence to healthcare data governance policies.

Integrations & APIs:

• Integrate ServiceNow with Electronic Health Record (EHR) systems, clinical applications, and third-party healthcare platforms using REST, SOAP, Graph APIs, Integration Hub, and MID Server.
• Manage secure data exchange formats (JSON, XML, YAML) and ensure PHI protection.

User Interface / UX:

• Build intuitive Service Portals, Workspaces, and mobile interfaces for clinical and administrative users.
• Enhance user experience with responsive design and accessibility standards.

Analytics & Monitoring:

• Develop dashboards and reports to monitor IT performance, incident trends, and compliance metrics.
• Implement proactive error logging and troubleshooting for critical healthcare systems.

Leadership & Communication:

• Provide technical leadership and mentorship to development teams.
• Collaborate with clinical, administrative, and compliance stakeholders to gather requirements and deliver solutions.
• Own delivery outcomes and ensure alignment with healthcare transformation goals.

Qualifications:

• Bachelors or Masters degree in Computer Science, Information Technology, or related field.
• 13+ years of experience in ServiceNow development and architecture, preferably in healthcare environments.
• Strong understanding of healthcare IT standards (e.g., HL7, FHIR), HIPAA compliance, and patient data security.
• ServiceNow certifications (e.g., CSA, CAD, CIS) are highly desirable.
• Excellent communication and stakeholder engagement skills.

Preferred Skills:

• Experience with EHR systems (e.g., Epic, Cerner) and healthcare workflows.
• Familiarity with Agile and DevOps practices in healthcare IT.
• Knowledge of cloud platforms (AWS, Azure) and their integration with ServiceNow