ServiceNow-ServiceNow Senior Business Analyst- Integrations-IRM-HRSD-Manager

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Functional Consultant / Business Analyst HRSD/IRM/ITOM/SPM

The Business Analyst will focus on analysing, documenting, and enhancing ServiceNow solutions related to HRSD, IRM, ITOM, CMDB, Discovery, SPM and integrations. This role involves gathering requirements, stakeholders & client management, defining business processes, and working closely with technical teams to ensure effective implementation and integration.

Key Deliverables:

• Collaborate with stakeholders to gather and document business requirements related to HRSD, IRM, ITOM, CMDB, Discovery, SPM and integrations.
• Work with technical teams to design and document solutions that address business need.
• Facilitate communication between business units and technical teams, providing clear and concise documentation, reports, and updates.
• Ability to translate business and functional requirements into technical requirements to aid development team
• Understand and document As-Is business processes. Gather, analyse and contribute to design and reengineering of business processes
• Coordinate with both client & development team to make sure requirements are clarified and signed off.
• Coordinate and support UAT
• Develop or contribute to development of job aids and training courses

Desired Experience:

• Bachelor’s degree in job relevant field required
• Must be CSA certified.
• CIS ITSM/HRSD/IRM are addons.
• Overall, 9-10 years of experience.
• Minimum 5- 6 years of relevant ServiceNow experience
• Experience in HRSD, IRM, CMDB/ITOM, SPM area required
• Nice to have knowledge on Pre-Sales activity
• Experience in IT Service Management processes and tools required
• Experience in requirement analysis and business process re-engineering required
• Prior experience in agile methodologies (experience in product management) preferred
• Demonstrated ability to communicate clearly and concisely, both orally and in writing, and lead presentations, training courses, and effective meetings
• Ability to work both independently and as part of a team
• Demonstrated ability to manage and supervise staff and special initiatives
• Demonstrated integrity, independent thinking, judgment, and respect for others
• Demonstrated leadership, versatility and integrity

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