ServiceNow Senior Systems Engineer - Software Asset Management (SAM)

ServiceNow Senior Developer - Software Asset Management 

Join our dynamic ServiceNow development team in a fast-paced agile environment, supporting the Alight business. As a ServiceNow Developer, you will work closely with customers and team members to understand requirements and provide expert recommendations based on Software Asset Management capabilities, industry best practices, and desired outcomes. 

Key Responsibilities: 

• Develop, configure, administer, and support software asset management applications and workflows using the ServiceNow platform. 

• Integrate third party software asset data with ServiceNow Software Asset Management application. 

• Implement and maintain software license management, software inventory, software metering, and application control solutions using ServiceNow. 

• Perform software asset discovery, reconciliation, and reporting using ServiceNow. 

• Troubleshoot and resolve software asset management issues and incidents. 

• Provide technical support and guidance to end users and other IT teams on software asset management best practices and standards. 

• Partner with stakeholders to define, prioritize, and execute ServiceNow operational needs and enhancements to successfully deliver ongoing Software Asset Management capabilities. 

• Lead sessions to gather, define, and document business and technical requirements for ServiceNow Software Asset Management product. 

• Forge strong, collaborative relationships and build consensus among competing stakeholders across business and IT peers, leveraging exceptional communication and interpersonal skills. 

• Implement new ServiceNow features, software models, publishers, configurations, SAAS integrations, and policies to support Software Asset Management. 

• Migrate code and configurations across ServiceNow development and production environments, including planning, testing, and change management. 

• Create technical requirements, design, and playbook documentation to support ServiceNow Software Asset Management initiatives and team members. 

• Advise and research new Software Asset Management tools and features. 

• Interact with ServiceNow vendor for technical support related issues. 

Qualifications: 

• 5+ years developing on the ServiceNow platform. 

• 2+ years of ServiceNow Software Asset Management (SAM) administration, support, development, and implementation experience. 

• Proven experience as a ServiceNow Developer with a focus on Software Asset Management. 

• Familiarity with software asset management processes, tools, and frameworks. 

• 1+ years of experience scripting in ServiceNow-supported languages. 

• Knowledge of software licensing models, agreements, and compliance requirements. 

• Strong analytical, problem-solving, and communication skills. 

• Ability to work with teams in various geographical locations and interact with various stakeholders. 

• Experience with integrating ServiceNow with other systems using APIs and web services. 

• Ability to work independently and collaboratively in a fast-paced environment. 

• Excellent problem-solving skills and attention to detail. 

• Strong communication and interpersonal skills. 

• ServiceNow certifications (e.g., Certified Implementation Specialist - SAM) are a plus. 

• Excellent follow-up skills, self-directed, and proactive.