ServiceNow Senior Consultant

ServiceNow Senior Consultant Job Description

Role Summary

Looking for a ServiceNow Senior Consultant with strong functional/technical knowledge in ITSM, Event Management, and BCM, focused on SRE operations, consulting & development. This role involves advising stakeholders, driving improvements, and ensuring platform stability.

Responsibilities

SRE & Operations

Lead incident triage, outage resolution, and problem analysis.

Execute changes, manage environments, deployments, debugging, and system performance tuning.

Own operational responsibilities and lifecycle activities.

Consulting & Development

Act as SME for ITSM, Event Management, and BCM implementations.

Translate business requirements into scalable solutions.

Design workflows, integrations, dashboards, and process optimizations.

Lead CSI initiatives, platform assessments, and best-practice advisory.

Stakeholder Engagement

Collaborate with partner teams and customers to resolve issues.

Facilitate workshops, upgrades, and DR planning.

Mentor team members and promote a strong work ethic.