ServiceNow - QA Analyst

Illumina is seeking a highly motivated and team-oriented QA Analyst to ensure quality and functionality of the ServiceNow platform. In this role, you will be a key member of an Agile development team.  You will leverage your deep understanding of QA principles to design, execute, and maintain a comprehensive testing strategy.


Responsibilities:

• Partner with business analysts, developers, and stakeholders to understand new features, functionalities, and requirements to build comprehensive test plans.
• Develop and document test cases, test strategies, identify test areas for automation and other test artifacts.
• Collaborate with business analysts and stakeholders to create User Acceptance Test (UAT) scripts and facilitate their execution.
• Build and maintain automated test scripts using tools such as ServiceNow Automated Test Framework (ATF).
• Analyze test results, identify defects and work with developers to ensure timely resolution.
• Stay up to date on latest ServiceNow features especially around testing.
• Provide testing estimate and time estimates as part of Sprint Planning.
• Create test process and procedure documentation

Requirements

• At least 1-2 years minimum working as a QA analyst with domain experience in the ServiceNow platform.
• Demonstrated experience writing test plans, test cases and test strategies.
• Experience performing both manual and automated testing with preference given to using tools such as ServiceNow ATF framework.
• Ability to represent test plans and test coverage using enterprise tools such as Visio, Lucid Chart, Teams, Confluence, Jira and others
• Experience working in an Agile development environment with Product Owners and Developers
• Experience working in a regulated environment within a global company (preferred)
• Working knowledge of ITIL processes or certification (preferred)

Education:

Bachelor of Science in Computer Science, Business, or related field preferred