ServiceNow Proposal Writer

ROLE OVERVIEW

We are seeking a ServiceNow Proposal Writer to lead the development of high-quality, persuasive proposals in support of ServiceNow implementation and advisory services. This role is responsible for translating technical solutions, delivery approaches, and value propositions into clear, compelling written responses for RFPs, RFIs, SOWs, and client proposals.

KEY RESPONSIBILITIES

Proposal Development

Lead end-to-end proposal development for ServiceNow-related RFPs, RFIs, and SOWs

Draft executive summaries, technical approaches, methodologies, staffing plans, and assumptions

Clearly articulate business value, outcomes, and ROI

Collaboration & Content Management

Partner with ServiceNow solution architects and delivery leads

Maintain proposal content libraries and reusable assets

Customize content for client industry and objectives

Compliance & Quality

Ensure compliance with RFP requirements and deadlines

Coordinate reviews and version control

Proofread for clarity, accuracy, and consistency

REQUIRED QUALIFICATIONS

3+ years proposal or technical writing experience in IT or professional services

Experience supporting ServiceNow or enterprise SaaS proposals

Strong written communication and organizational skills

PREFERRED QUALIFICATIONS

Familiarity with ServiceNow modules (ITSM, ITOM, ITAM, etc.)

Experience with systems integrators or ServiceNow partners

Knowledge of ITIL and Agile delivery models

KEY ATTRIBUTES

Detail-oriented and deadline-driven

Strong storytelling and persuasion skills

Collaborative and adaptable