ServiceNow Platform Architect

MatchPoint Solutions is a fast-growing, young, energetic global IT-Engineering services company with clients across the US . We provide technology solutions to various clients like Uber, Robinhood, Netflix, Airbnb, Google, Sephora, and more! More recently, we have expanded to working internationally in Canada, China, Ireland, UK, Brazil, and India . Through our culture of innovation, we inspire, build, and deliver business results, from idea to outcome. We keep our clients on the cutting edge of the latest technologies and provide solutions by using industry-specific best practices and expertise.

We are excited to be continuously expanding our team. If you are interested in this position, please send over your updated resume. We look forward to hearing from you!

Job Title: ServiceNow Platform Architect

Location: Hyderabad, Bangalore & Pune (Hybrid)

Employment Type: Full-time / Contract

Experience: 15+yrs

Role Overview/Job Responsibilities:

The ServiceNow Platform Architect is a senior technical leader responsible for architecting, designing, and hands-on implementation of the ServiceNow platform at enterprise scale. This role leads multiple agile delivery teams and ensures the platform is implemented in alignment with CSDM v5, ITIL best practices , and ServiceNow Zurich release capabilities , with a strong emphasis on automation, scalability, and out-of-the-box (OOB) leverage .

The architect will work closely with business stakeholders, SMEs, Product Owners, Business Analysts, and development teams to deliver a cohesive, future-ready ServiceNow ecosystem across ITSM, ITOM, CMDB, automation, governance, and enterprise planning domains.

Key Responsibilities:

Platform Architecture and Technical Leadership

• Define and own the end-to-end ServiceNow platform architecture , ensuring scalability, performance, security, and upgradeability
• Act as the technical authority across multiple ServiceNow product implementations and agile teams
• Lead architectural decisions aligned with ServiceNow best practices and CSDM v5
• Ensure minimal customization and maximum adoption of OOB features, workflows, and AI-driven capabilities

ServiceNow Implementation and Delivery

• Architect and implement ServiceNow modules including:
• CMDB (CSDM v5 aligned), Service Catalogue
• ITSM Pro+
• Now Assist
• ITOM (Discovery, Service Mapping, Event Management)
• Workflow Data Fabric (WDF)
• Integration Hub
• Strategic Portfolio Management (SPM)
• Integrated Risk Management (IRM)
• Enterprise Architecture (EA)
• Drive automation-first design using Flow Designer, Integration Hub, RPA Hub, Now Assist agents, and AI/ML capabilities
• Lead Discovery and CMDB design, including CI classes, relationships, data quality, reconciliation, and governance models
• Design and govern service models, business services, and application services aligned to business capabilities

CMDB and ITIL Excellence

• Design and govern CMDB architecture aligned to CSDM v5 , ensuring:
• Data accuracy, completeness, timeliness, and integrity
• Clear ownership, stewardship, and lifecycle management
• Apply ITIL best practices across Incident, Problem, Change, Request, Asset, and Service Portfolio Management
• Define CMDB health metrics, audit mechanisms, and continuous improvement processes

Integration and Automation

• Design and Oversee Integrations between ServiceNow and:
• Custom on-prem applications
• Cloud platforms (Azure, AWS, GCP)
• Enterprise tools (monitoring, security, finance, HR, ERP)
• Leverage Integration Hub, REST/SOAP APIs, MID Servers , and event-driven patterns
• Act as a thought leader in automation , driving adoption of intelligent workflows, agentic AI, and low-code/no-code capabilities
• Knowledge of using Python, APIs, Now Assist and Virtual Agents to create new custom automation Flows.
• Knowledge of Integration Hub and RPA Hub.

Agile Delivery and Stakeholder Engagement

• Technically lead multiple agile development teams across sprints and program increments
• Collaborate closely with SMEs, Product Owners, Business Analysts, Developers, and Business Leaders
• Translate business outcomes into scalable technical designs and delivery roadmaps
• Communicate complex technical concepts clearly to both technical and non-technical stakeholders

Required Skills and Experience

Core Requirements

• 15+ years of overall IT experience
• Proven experience designing and implementing at least 2 complete ServiceNow instances , covering multiple product families
• Deep hands-on expertise with ServiceNow Zurich release
• Strong experience with:
• CMDB architecture and CSDM v5
• ITSM Pro+, ITOM, Discovery, Service Mapping
• Integration Hub, WDF, Flow Designer
• SPM, IRM, Enterprise Architecture
• Strong understanding of ITIL processes and service lifecycle management
• Extensive experience with enterprise-scale automation

Technical Skills

• ServiceNow scripting (JavaScript, Glide APIs)
• REST/SOAP integrations and MID Server architecture
• Data modeling, CI reconciliation, and normalization
• Performance, security, and upgrade-safe design
• Cloud and hybrid integration patterns

Leadership and Communication

• Excellent verbal and written communication skills
• Proven ability to influence architecture decisions and lead without authority
• Experience working with senior business and technology stakeholders
• Strong mentoring and coaching capability for technical teams
• Knowledge of agile processes using Scrum/SAFe

Desirable Certifications

• ServiceNow Certified Technical Architect (CTA) or Certified Master Architect
• ITIL v4 certification
• ServiceNow CIS certifications (ITSM, ITOM, Discovery, SPM, IRM)

MatchPoint Solutions provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.