In this role, you will design, develop, and deploy autonomous digital agents within the client platformAI entities that operate as intelligent Scrum Masters and workflow orchestrators.
You will work across the full stack of client technology, integrating advanced AI/ML capabilities to create adaptive, predictive, and automated digital experiences.
This position requires strong technical expertise, architecture-level thinking, and the ability to collaborate with cross-functional partners including product managers, data scientists, and business stakeholders.
This is a unique opportunity to shape the foundation of an agentic digital workforce and influence how enterprises deliver, collaborate, and innovate.

Essential Job Functions:

Design, develop, and customize applications across the ecosystem (ITSM, ITOM, SPM, custom apps) to support AI-enhanced workforce capabilities.
Build end-to-end components:
Backend: Flow Designer, Script Includes, Business Rules, APIs (REST/SOAP), data models
Front-end: Service Portal, Now Experience UI Builder, React-based components
Integrate external AI services, APIs, and data sources to enable decision automation, predictive insights, and conversational experiences.

AI & Agentic Workforce Enablement

Architect and implement autonomous AI agents within ***, including AI-driven Scrum Masters capable of sprint planning, backlog refinement, velocity tracking, and reporting.
Develop intelligent automation features such as adaptive recommendations, self-learning behaviors, and dynamic workflow execution.
Leverage LLMs, machine learning models, orchestration engines, and automation frameworks to emulate human reasoning and task completion.

Agile Collaboration

Collaborate with business stakeholders, Scrum teams, and technical owners to translate requirements into scalable technical solutions.
Participate in Agile ceremonies and contribute to backlog refinement, sprint planning, and product demos.
Support AI-driven automation for sprint analytics, risk detection, and forecasting.

Qualifications:

Required Skills

5+ years of hands-on servicenow development experience (custom apps, ITSM, ITOM, SPM).
Strong proficiency with JavaScript, Glide API, AngularJS/React, HTML/CSS within the servicenow framework.
Deep understanding of servicenow architecture: Flow Designer, IntegrationHub, Script Includes, Business Rules, ACLs, CMDB.
Full stack development expertisefront-end UI/UX and server-side logic.
Experience integrating servicenow with AI/ML systems, LLMs, chatbots, or automation platforms.
Demonstrated ability to build autonomous workflows and intelligent automation at scale.
Strong knowledge of Agile/Scrum methodologies and their application within client projects.
Excellent communication and problem-solving skills, with the ability to translate complex concepts for diverse audiences.

Preferred Qualifications

Experience with DevOps toolchains (Git, Jenkins, CI/CD for ServiceNow).
ServiceNow certifications such as CAD, CIS (ITSM/CSM/ITOM), or micro-certifications (IntegrationHub, Predictive Intelligence).
Background in agent-based AI systems or autonomous digital workforce solutions.

Servicenow Lead