ServiceNow Lead

Job Duties and Responsibilities :

• Work closely with business analysts, platform architects and developers to implement technical requirements and solutions on the ServiceNow platform.
• Recommend best practices in ServiceNow development.
• Advocate usage of OOTB capabilities and features while designing & implementing solutions.
• Support developers to create and implement script includes, business rules, client scripts, UI Policies, UI Actions, UI Macros, Access Control Lists (ACLs), portal pages, etc.
• Support development of integrations with other ServiceNow instances and / or 3rd party systems.
• Perform code reviews and validate configurations carried out by developers.
• Identify improvement opportunities to enhance ServiceNow platform performance, availability, maintainability, upgradability and security.

Skills and Requirements :

• Engineering degree with 9+ years of IT experience. Around 5 years of relevant experience as a ServiceNow Technical Lead including 7-9 years of relevant experience as a ServiceNow Developer. In depth technical knowledge and understanding of ServiceNow applications like ITSM, CSM, ITOM, CMDB and key modules.
• Knowledge about workflows, reporting, and dashboards.
• Experience in ServiceNow Integration techniques, Import sets, Transform maps.
• Experience in IntegrationHub and Orchestration is advantageous.
• Must be ServiceNow Certified System Administrator (CSA).
• Must be a ServiceNow Certified Implementation Specialist in any one of the following: ITSM, CSM, Event Management, Discovery.
• ServiceNow CAD certification is preferred.
• Excellent communication and interpersonal skills.