Skills : Servicenow - ITSM

Experience : 5 - 16 yrs

Location : All LTIM Office

Job Description

must have 7+ years of overall ServiceNow experience

- Hands-on design, development and deployment experience with the Service-now platform

- Service now implementation experience in ITSM (Incident, Problem, Change, Event Management)

- well versed with ServiceNow scripting

- Worked on Virtual Agent.

- Experience in Integrations with 3rd party tools using (web services, SOAP, email, DB connector, plugins etc.)

- Service now implementation experience in ITSM modules (Incident, Problem, Change, CMDB & Asset, Service Catalog).

- Experience in data upload and configuration in CMDB and other ITSM modules.

- Hands-on experience on Service Portal.

- Hands-on experience in AI, ML, Chatbot, Mobile App.

- Good understanding of ServiceNow customization & custom development of forms, fields, and workflow.

- SNOW administration experience with Good troubleshooting skills.

- Done Integrations with 3rd party tools using (web services, SOAP, email, MID Server, etc)

- Good understanding of ITIL v3/v4 processes.

- ITIL Foundation v3 certification & ServiceNow Administration certification prefer

- ServiceNow Integration Hub experience preferred

- Must have good communication skills

Servicenow - ITSM