ServiceNow ITSM/CSM Developer

Area(s) of responsibility

Skills Required: ServiceNow CSM/ ITSM Developer

Experience: 4-7 years

Location : Noida preferable/ Mumbai/ Pune/ Hyderabad/ Bangalore

Job Responsibilities :

- ServiceNow implementation experience in CSM module.

- Service now implementation experience in ITSM modules (Incident, Problem, Change, CMDB & Asset - not limited to).

- Working experience in implementation of Service Portal.

- Configuration/Customization of the Service Now system, including creating workflows.

- Build service requests from customer requirements including requests, request items and tasks using workflows -to manage data flows from the customer to the support teams providing the service.

- Uses scripting tools and Service Now functionality create script to automate rote tasks being done in Service Now.

- Performs integrations and process automation using Service Now Orchestration.

- Load, manipulate and maintain data between Service-now and other systems.

- Thorough understanding of ITIL/ITSM processes.

- Performs system and integration testing with sample and live data Monitor health, usage and overall compliance of the application.

- Hands-on design, development and deployment experience with the Service-now platform.

Required Experience and Skills :

- Hands on experience on CSM module.

- Hands on experience on ITSM module.

- Should have worked extensively on ServiceNow Integrations with other external system.

- Should be able to hold discussions with the clients on the best approach for the client after analyzing their environment.

- Must have working experience Agile environment.

- Experience in CMDB, Discovery and integration with other external modules.

- Hands on in Glide and Jelly Scripting, Java Script, HTML, XML, AJAX.

- Done Integrations with 3rd party tools using (web services, SOAP, email, MID, etc.).

- Hands-on experience developing using JavaScript.

- Hands-on experience working with relational databases.

- Hands-on experience with web UI development technologies that include HTML, CSS, and AJAX.

- Knowledge of one or more of the following: HTML/CSS, AJAX, Jelly, JSON, AngularJS.

- Service Now Certified Application Developer is an Advantage.