ServiceNow ITOM CMDB Architect
TCS
12 - 22 years
Hyderabad
Posted: 05/08/2025
Job Description
Job Description
ServiceNow ITOM CMDB Architect
Desired Experience Range 12+ years
Location of Requirement India
TCS has always been in the spotlight for being adept in “the next big technologies”. What we can offer you is a space to explore varied technologies and quench your techie soul.
As a Analyst, you will capture data to translate and transform it into a processing language and build industry specific solutions based on industry needs, manage and upgrade existing applications
Must-Have
• Experience as a Senior Technical analyst / Architect.
• Serve as primary technical point-of-contact and manage technical delivery from global/offshore teams.
• Understand the current class manager structure and identified the unwanted custom class(which are available in OOTB) and removed from CMDB with standard procedure.
• Gathering Business services and associated application services list and details from client team.
• Coordinate with application and infrastructure teams to understand all layers of the technology stacks that input into event management and service maps.
• Analyze the current status of the instance and prepare the project plan to apply the CSDM model in the environment
• Define, at an architectural and design level of detail, technical solutions aligned and ServiceNow Implementation Best Practices on event management • Understand customer requirements, study the current configuration and translate to solutions, and communicate to clients.
• Experience in implementing various IT Service Management processes like Incident Management, Change Management, Problem Management, Knowledge Management, Service Catalog and defining ITIL Process
• Expertise ServiceNow deployments, integration with other third party tools, Orchestration, operational activities, Project Management expertise and merging multiple instances.
• Worked on End to End implementation of CMDB module using Discovery tool in ServiceNow
• Wide exposure on ServiceNow ITOM Implementation, Configuration and Customization
• Ability to listen, interpret, strategize and consult on complex business processes and technical concepts
• Experience with scripting in the ServiceNow platform using JS: Business Rules, Client Scripts, UI Actions, UI Pages, Angular JS, Jelly, etc
• Working knowledge of IT Operations Management and CMDB Processes (Event Management, Discovery, Service Mapping, CMDB/CSDM, Cloud Management, Orchestration)
• Expertise in Custom module implementations.
• Working experience on Workflow administration, SNOW Reporting, Form/UI configurations, Notifications, dat a imports, custom scripting.
Good-to-Have
• Evaluate the tool stability and performance and provide recommendations
• Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives).
• Review, and do proactive analyze and resolve application issues as needed.
• Define and document best practices and strategies regarding application deployment and infrastructure maintenance
• Knowledge on new servicenow modules
Responsibility
• Translate business requirements into technical architecture of the proposed solution taking
advantage of out of box functionality minimizing required customization.
• Define technical solutions for architecture and design that are aligned with clients’
business problems and ServiceNow ITOM / CMDB implementation best practices.
• Worked on Discovery and set up mid servers and check for the connectivity, Became an
expert in troubleshooting Discovery tool.
• Installed and configured collectors, configured credentials and built service mapping.
• Responsible for the implementation of ServiceNow ITSM suite, Discovery, CMDB, Event
Management, Service Mapping.
• Worked on Service Mapping to define business services, troubleshoot the discovery and
mapping process as well as create new discovery patterns.
• Experience on Migrating from Probes to Patterns.
• Worked on Business Service mapping and wrote scripts in the sensors to map CI's so that
the end user can have a graphical representation of CI's and their relationship through BSM.
• Worked on ITOM / CMDB Products; Discovery, Service Mapping, Event Management,
Orchestration, Cloud Management, including ServiceNow Common Service Data Model
• Implemented Integration of Microsoft SCCM with ServiceNow for pulling the entire
configuration item into ServiceNow.
• Contribute to the continual improvement of Delivery processes and the maturing of the
ITOM / CMDB practice.
• Configured ServiceNow discovery and orchestration
Location
Hyderabad
Job Function
TECHNOLOGY
Role
Solution Architect
Job Id
363294
Desired Skills
Service Now
Desired Candidate Profile
Qualifications : BACHELOR OF ENGINEERING
About Company
Tata Consultancy Services (TCS) is one of the largest multinational IT services and consulting companies in the world, headquartered in Mumbai, India. It operates in over 50 countries and is a part of the Tata Group, India's largest business conglomerate. TCS offers a wide range of services including software development, consulting, digital transformation, and business solutions, serving industries such as finance, healthcare, retail, and telecommunications. Known for its global reach, technological expertise, and innovation, TCS is consistently ranked among the top IT services companies globally.
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