Servicenow ITOM

Company Description

AI Global Technology Solutions (AIGTS) is a premier provider of IT services, focused on driving digital transformation through cutting-edge innovation and advanced technologies. With expertise in areas such as intelligent automation, cloud solutions, IT staffing, and infrastructure management, AIGTS is dedicated to optimizing operations and supporting business growth. By leveraging technologies like generative AI and ServiceNow, the company delivers scalable, secure, and cost-efficient solutions tailored to meet the unique needs of clients. With over seven years of experience and a presence in Asia and the Middle East, AIGTS is a trusted partner for businesses navigating the rapidly changing digital world.

JOB Location - Bengaluru

Experiance - 7 Years+

Key Responsibilities

• Lead the design, implementation, and ongoing management of the ServiceNow CMDB.
• Ensure accuracy, completeness, and integrity of configuration data across the enterprise.
• Collaborate with cross-functional teams (IT Operations, Security, Development) to integrate CMDB with ServiceNow ITOM tools and processes.
• Analyze existing CMDB data, relationships, and workflows to identify and implement improvements.
• Support Incident, Problem, and Change Management by maintaining reliable configuration data.
• Monitor CMDB health, data quality, and compliance; implement corrective actions as required.
• Provide technical expertise on CMDB architecture, data models, and ServiceNow ITOM capabilities.
• Stay updated with ServiceNow releases and ITOM trends to enhance CMDB functionality and performance.

Qualifications

• Proficiency in ServiceNow ITOM modules such as Discovery, Event Management, and Service Mapping
• Experience with Configuration Management Database (CMDB) and knowledge of ITIL processes
• Strong skills in scripting, integrations, and automation using ServiceNow
• 711 years of experience in ServiceNow CMDB, preferably within the ITOM domain.
• Strong understanding of CMDB data models, CI relationships, discovery, and service mapping.
• Hands-on experience with ServiceNow ITOM modules (Discovery, Event Management, Service Mapping preferred).
• Solid knowledge of ITIL processes and configuration management best practices.
• Experience with CMDB governance, audits, and data quality management.
• Strong analytical, troubleshooting, and stakeholder communication skills.
• ServiceNow certification(s) in CMDB / ITOM will be an added advantage.