ServiceNow - IT Service Managementd Administrator - L1
Wipro
5 - 8 years
Hyderabad
Posted: 19/07/2025
Job Description
Job Description
Role Purpose
The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations
Senior ServiceNow Developer – ITSM & ITOM
Job Summary:
We are looking for a highly skilled and experienced ServiceNow Developer with over 7 years of hands-on expertise in developing and customizing solutions on the ServiceNow platform, with a strong focus on IT Service Management (ITSM) and IT Operations Management (ITOM) modules. The ideal candidate will work closely with architects, product owners, and cross-functional teams to deliver high-quality ServiceNow solutions aligned with business needs
Key Responsibilities:
- Design, develop, and customize ServiceNow applications and modules, with a primary focus on ITSM (Incident, Change, Problem, Request, Knowledge) and ITOM (Discovery, CMDB, Event Management, Orchestration).
- Create and configure Business Rules, Client Scripts, UI Policies, UI Actions, Script Includes, and Workflows.
- Implement and manage ServiceNow Discovery, MID Servers, and CMDB health.
- Develop integrations between ServiceNow and external systems using REST/SOAP APIs, IntegrationHub, and custom integrations.
- Participate in gathering requirements, translating them into functional/technical specifications, and delivering robust solutions.
- Optimize performance and scalability of ServiceNow instances.
- Participate in testing, QA, and production deployment activities.
- Create and maintain technical documentation for implementations and customizations.
Collaborate with platform architects and business stakeholders to ensure alignment with the overall ServiceNow roadmap.
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Competencies
Experience: 5-8 Years .
Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.
About Company
Wipro Limited is a global information technology, consulting, and business process services company based in India. Founded in 1945, Wipro provides a wide range of services, including software development, IT infrastructure management, and business consulting. The company serves various industries, such as banking, healthcare, and manufacturing, and is known for its focus on innovation and sustainability. With a presence in over 50 countries, Wipro is recognized for its commitment to quality and customer satisfaction.
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