ServiceNow IRM Technical Architect

ServiceNow IRM Technical Architect

Location: Pune, Chennai, Kolkata and Hyderabad

Qualification

Experience

• 10+ years of experience in solution consulting/advisory and architecture.
• 5+ years of technical experience in ServiceNow IRM (GRC).
• 3+ years of handson experience implementing ServiceNow GRC/IRM projects (Risk Management, Audit Management, Policy & Compliance), including at least one engagement for a large enterprise.
• 3+ years of experience defining IRM data models (risks, controls, issues, assessments, indicators) and designing relationships between IRM and other modules (ITSM, SecOps, HRSD, etc.).
• 3+ years of experience working with regulatory compliance frameworks within risk management environments.

Technical & Domain Expertise

• Strong background in solution architecture and technical design with a focus on Risk Management, including customizing risk assessment methodologies, risk scoring models, and compliance controls based on regulatory requirements.
• Prior experience with at least one major risk management platform (e.g., Archer, LogicManager, IBM OpenPages, MetricStream).
• Strong knowledge of the ServiceNow platform, its configuration capabilities, and underlying architecture.
• Experience using Flow Designer and Business Rules to automate risk workflows and service requests.
• Deep understanding of Governance, Risk, and Compliance (GRC) business processes with the ability to translate them into scalable technical solutions.
• Strong understanding of BFSI regulatory and compliance requirements.

Preferred Certifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Implementation Specialist IRM (CISIRM)
• TOGAF (or equivalent enterprise architecture framework)

Key Responsibilities

1. Framework Alignment & Regulatory Configuration

• Align the ServiceNow IRM platform with industry frameworks (NIST, PCIDSS, GDPR, SOX) and ensure regulatory compliance requirements are accurately configured and operational.

2. Solution Architecture & Implementation

• Architect and implement IRM solutions across Risk, Policy & Compliance, Audit, Vendor Risk, and Business Continuity Management modules.
• Integrate ServiceNow IRM with external systems such as UCF or leverage ServiceNow Use Case Accelerators for compliance and regulatory content.

3. Configuration & Technical Design

• Configure IRM portals, policies, risk registers, audit test plans, vendor contracts, remediation workflows, and operational dashboards/reports.
• Design and maintain relationships and data flows between IRM modules and other ServiceNow applications (ITSM, ITOM, SecOps, etc.).

4. CrossFunctional Collaboration

• Work closely with Business Analysts to refine and deliver technical stories within Agile delivery frameworks.
• Partner with legal, risk, compliance, and audit stakeholders to align IRM processes with organizational and regulatory expectations.

5. Process Translation & Automation

• Translate regulatory and operational requirements into scalable IRM workflows, data architectures, and automated platform capabilities.
• Use Flow Designer, Business Rules, and integration capabilities to streamline risk management operations.

6. Advisory, Governance & Best Practices

• Provide consulting on IRM best practices and ensure technical solutions follow ServiceNow architecture standards.
• Review and validate customizations for adherence to best practices, maintainability, and platform performance.
• Guide development and configuration teams throughout design, build, and deployment phases.