ServiceNow Functional Consultant
Birlasoft
5 - 10 years
Pune
Posted: 16/07/2025
Job Description
Area(s) of responsibility
Job Title: ServiceNow Functional Consultant
Experience: 4+ Years
Location: Noida/ Pune Preferred
Job Summary:
We are seeking a highly skilled and experienced ServiceNow Functional Consultant with a strong understanding of ServiceNow modules including Customer Service Management (CSM), IT Service Management (ITSM), Integrations, and IT Asset Management (ITAM). The ideal candidate will play a key role in understanding business requirements, translating them into functional specifications, and delivering scalable ServiceNow solutions.
Key Responsibilities:
- Work closely with business stakeholders to gather and analyze requirements.
- Design and configure solutions primarily in CSM, ITSM, and ITAM modules.
- Create functional specifications, process documents, and test cases.
- Support end-to-end ServiceNow integrations with third-party tools and systems.
- Collaborate with technical teams to ensure smooth implementation and deployment.
- Lead functional testing, UAT, and provide go-live support and training.
- Ensure best practices are followed for ServiceNow configuration and usage.
- Participate in platform upgrades, testing, and documentation.
About Company
Birlasoft is a global IT services and consulting company that is part of the CK Birla Group. It specializes in digital transformation, enterprise application services, and IT modernization for industries such as manufacturing, life sciences, BFSI, and energy. Birlasoft is known for its strong capabilities in SAP, Oracle, cloud, and analytics, helping clients drive innovation, reduce costs, and improve agility.
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