Job Summary
A ServiceNow Developer is responsible for designing, developing, and implementing solutions on the ServiceNow platform to meet business requirements. Here are the key responsibilities and skills required for this role:
Key Responsibilities:
Customizing ServiceNow Applications modifying the user interface, workflows, and functionalities to align with business needs
Developing and Implementing Solutions designing solution architecture, coding, testing, deploying, and providing documentation
Troubleshooting and Support Fixing bugs, providing technical support, and enhancing application performance
Integration and Automation integrating ServiceNow with other systems via APIs, web services, and automating processes using workflows and orchestrations
Collaboration and Communication working with cross-functional teams, stakeholders, and customers to understand requirements and deliver solutions
Required Skills:
Technical Proficiency Strong knowledge of ServiceNow platform, JavaScript, and web technologies like HTML, CSS, and XML
Problem-Solving Skills Ability to think critically, analyze problems, and develop effective solutions
Communication Skills Strong communication and interpersonal skills to convey ideas, understand requirements, and provide support
Project Management Skills Ability to plan work, manage time, meet deadlines, and deliver quality work
ServiceNow Certification Certification in ServiceNow Administration, Implementation, or Application Creation is a plus
ITIL Foundation Understanding of ITIL framework and best practices is desirable
Minimum 3-4 years*: Experience in ServiceNow development, configuration, and customization
Experience with ServiceNow modules like ITSM, ITOM, and ITAM, and development tools like Flow Designer and Studio IDE