ServiceNow Developer (ITSM)

Role - ServiceNow Senior Developer (ITSM)

Experience- 9-13 YRS

Job location - Hyderabad/ Chennai

Shift- 3pm-12am

We are seeking a highly skilled ServiceNow Sr. Developer to lead the design, development, and implementation of ServiceNow solutions within our organization. The ideal candidate should possess a deep understanding of IT Service Management (ITSM) processes, ServiceNow platform capabilities, and have a proven track record of successful implementations.

Responsibilities:

• Lead the architecture and design of ServiceNow solutions based on business requirements.
• Collaborate with stakeholders to understand and document business processes, requirements, and objectives.
• Provide expertise in configuring and customizing the ServiceNow platform to meet organizational needs.
• Design technical solutions in various modules of ServiceNow ITSM and ITOM
• Develop using Predictive Intelligence for the auto routing tickets
• Perform routine system administration tasks, including user management, access control, and data maintenance.
• Implement and manage integrations between ServiceNow and other third-party applications.
• Collaborate with the technical team to plan and execute ServiceNow upgrades.
• Develop and implement ServiceNow modules, workflows, and integrations with other systems.
• Conduct thorough testing of ServiceNow configurations to ensure accuracy and functionality.
• Stay current with ServiceNow releases and new features, providing recommendations for adoption where applicable.
• Provide technical guidance and mentorship to ServiceNow developers and administrators.
• Troubleshoot and resolve issues related to ServiceNow configurations and integrations.
• Assist in the development and delivery of end-user training programs.
• Collaborate with cross-functional teams to ensure successful implementation and integration of ServiceNow solutions.

Qualifications:

• Bachelors degree in Computer Science, Information Technology, or related field.
• Proven experience as a ServiceNow Sr. Developer/Solution Architect for 10 to 14 years with multiple successful implementations.
• In-depth knowledge of ITSM processes and best practices.
• Strong understanding of ServiceNow platform capabilities and modules.
• Experience with scripting languages such as JavaScript.
• Ability to design and implement integrations with third-party systems.
• Excellent communication and interpersonal skills.
• ServiceNow certifications (e.g., Certified Implementation Specialist) preferred
• Strong problem-solving and analytical skills.

Preferred Skills:

• ServiceNow administration and development.
• Predictive Intelligence/ Gen AI
• Mobile Application/Virtual Agent
• Experience with ServiceNow ITSM modules.
• Scripting languages such as JavaScript.
• ITIL best practices.
• Integration with third-party tools.
• Strong analytical and troubleshooting skills.