ServiceNow Developer – HRSD

About the Role

We are seeking a skilled ServiceNow Developer with strong HRSD expertise to design, build, and optimize HR service delivery solutions within the ServiceNow platform. The ideal candidate will have hands-on experience implementing HR modules, automating HR workflows, and enhancing employee experiences through scalable and secure configurations.

Key Responsibilities

HRSD Implementation & Development

• Implement and configure ServiceNow HR Service Delivery (HRSD) modules including:
• Case & Knowledge Management
• Employee Service Center (ESC)
• Lifecycle Events (Onboarding, Offboarding, Transitions)
• Playbooks & HR Templates
• Customize and enhance HR workflows, forms, record producers, and UI pages.

Platform Configuration & Customization

• Develop and maintain client scripts, UI policies, business rules, Flow Designer flows , and integrations related to HRSD.
• Build custom HR solutions using:
• Flow Designer & Integration Hub
• Service Catalog & HR Catalog Items
• HR Knowledge Base and portal enhancements
• Apply best practices for HR data privacy, security, and access controls.

Integrations & Automation

• Integrate HRSD with external HR systems (Workday, SAP SuccessFactors, Oracle HCM, etc.) using REST/SOAP APIs.
• Troubleshoot integration issues and ensure data flows accurately across systems.

Collaboration & Support

• Work closely with HR teams, business analysts, and platform architects to gather requirements and deliver high-impact HR solutions.
• Provide ongoing support, enhancements, and platform upgrades related to HRSD.
• Participate in testing, deployment, and documentation of HR solutions.

Required Skills

• 5-7 years of hands-on experience as a ServiceNow Developer .
• Strong expertise in HR Service Delivery (HRSD) implementation.
• Proficiency in JavaScript, Glide API, Flow Designer, Business Rules, Client Scripts.
• Experience with integrations using REST/SOAP.
• Solid understanding of ServiceNow data model, ACLs, and security best practices .
• Excellent communication and stakeholder collaboration skills.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA) .
• ServiceNow HRSD Implementation Certification (highly preferred).
• Experience with Employee Center/Employee Center Pro.
• Familiarity with Agile/Scrum development environments.