ServiceNow Developer - GenAI (Now Assist)

ServiceNow Developer with Now Assist

Role: ServiceNow Developer Now Assist Specialist

Job Location: PAN INDIA

Experience Range : 5+ Years in ServiceNow

The ServiceNow Now Assist Specialist plays a key role in enabling AIpowered automation across the ServiceNow platform. This role is responsible for configuring and optimizing generativeAI capabilities such as summarization, content generation, conversational intelligence, and workflow automation driven by artificial intelligence.

ServiceNow Now Assist leverages ServiceNows domainspecific Large Language Models (LLMs) along with integrations such as Azure Open AI to enhance ITSM and Creator Workflows, transforming how organizations deliver intelligent digital experiences.

Key Responsibilities

• Configure and implement Now Assist skills such as incident summarization, chat summarization, and automated resolution note generation .
• Deploy and optimize AIdriven automation across ITSM and Creator Workflows using both outofthebox and custom-built Now Assist capabilities.
• Build, configure, and enhance multiskill AI Agents to support complex, endtoend automation use cases.
• Enable and enhance conversational selfservice using ServiceNow Virtual Agent , NLU, and AIbased dialog flows.
• Collaborate closely with business stakeholders to translate functional requirements into AIenabled workflow solutions .
• Continuously evaluate and improve AI performance, automation accuracy, and process efficiency.

Required Skills & Experience

• Handson experience with core ServiceNow modules, including ITSM , Integrations , Flow Designer , and Catalog Items .
• Strong working knowledge of Now Assist capabilities such as:
• AI-based summarization
• Content generation
• Sentiment analysis
• Conversational AI
• Experience with AI Agents and texttoflow or texttocode automation.
• Strong analytical thinking with expertise in workflow design , automation mapping, and process optimization.
• Ability to work collaboratively with cross-functional teams to deliver scalable automation solutions.