Experienced ServiceNow Developer who will be responsible for designing, developing, and integrating IT enterprise software solutions with a focus on frameworks, programming, troubleshooting, and debugging IT software issues, aligned with strategic goals and technology needs.
You will collaborate with cross-functional teams to gather and refine project requirements as part of the development lifecycle from conception to delivery.
Responsibilities
System Operations (50%)
- Resolve technical issues and provide in-depth support.
- Analyze and troubleshoot application performance problems.
- Escalate issues to appropriate teams when necessary.
- Develop and maintain support documentation.
- Assist in user training and communication.
System Design and Integration (40%)
- Develop IT software applications based on project requirements.
- Design and implement new features with guidance from senior developers.
- Collaborate with cross-functional teams on coding and testing.
- Take ownership of specific modules or components.
- Contribute to technical documentation and participate in code reviews.
Planning (10%)
- Participate in project planning and estimation.
- Contribute to the development of technical strategies for projects.
- Collaborate with architects to align solutions with enterprise goals.
- Provide input into the selection of technology stacks and frameworks.
Qualifications
Knowledge/Skill Requirements
- ServiceNow experience implementing ITSM, ITOM, ITAM (Incident, Change, CMDB, Discovery, Service Mapping, Service Portal, Mobile, etc.)
- ServiceNow experience with HRSD, CSM, or SPM is a plus.
- ServiceNow experience developing service catalog items and custom applications.
- ServiceNow experience integrating with third-party applications such as Jira, Workday, Oracle, using Integration Hub and RESTful implementations.
- ServiceNow experience with IDP solutions (LDAP, SSO, SAML).
- ServiceNow experience creating/maintaining a secure UI and data environment (ACLs, business rules, UI policies, data policies, client scripts, etc).
- Excellent problem-solving and analytical thinking skills.
- Solid understanding of fundamental web technologies like REST, HTTP verbs, DOM, Web security, etc.
- Demonstrated ability to manage priorities, context switches, and make efficient use of shared resources.
- Demonstrated ability to work well in a fast-paced environment with user-centered, iterative design and development processes.
- Demonstrated ability to identify risk and escalate issues appropriately.
- Strong proficiency in JavaScript/ES6, including DOM manipulation and the JavaScript object model.
- Experience in high-level programming languages, such as Java, Python, JavaScript, Perl, etc.
- Experience with RDBMS such as SQL Server, MySQL/MariaDB, PostGreSQL.
- Experience presenting to all levels of users (internal and external) in English.
Education/Experience Requirements
- Bachelor's degree in computer science, systems analysis, or a related technical field, or 6+ years of experience in IT enterprise software development in lieu of a degree.
- 2+ years of experience in IT enterprise software development.
Other Requirements
- Foundations Course (required)
- Product certification (preferred)
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Competitive Base Salary + Benefits + Relocation bonus
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REQ-148957