SERVICENOW DEVELOPER( CSM)
Tata Consultancy Services
5 - 15 years
Chennai
Posted: 08/01/2026
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Job Description
Dear Professional,
Greetings from TATA CONSULTANCY SERVICES LIMITED!!!
Thank you for exploring career opportunities with Asia's largest IT company
Exciting # Job Opportunities for # Experienced Professionals
TCS HIRING -SERVICENOW CSM
Role: Developer
Total Experience Range: 5- 15 years
Mode of Interview: ONLINE
Job Description
Technical Competency
Experience supporting Customer Service organizations (2+ years)
- Develops UI forms, fields, notifications, and workflows
- Maintains JavaScript server/client code
- Builds reports, gauges, and home pages
- Maintains service level agreement (SLA) data and monitors SLA workflows
- Creates new service catalog requests and items with variables
- Creates, monitors, modifies, and publishes workflows with approvals
- Searches, populates, and customizes the CSM knowledge base(s)
- Creates access control rules
- Knowledge of ServiceNow applications and interrelationships
- Experience with implementing ServiceNow processes and functions
- Experience with Service Management and related tools-Familiarity with web applications, networks, protocols, and email (SMTP, POP3).
- Integration experience with CRM and ERP systems
- Web Services integration experience
- Certified System Administrator (CSA)
- ServiceNow CSM Fundamentals
Behavioral competency
- Effective communication skills with both non-technical and technical audiences (verbal and written)
- Excellent Interpersonal skills to work with the project team members collaboratively
- Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)
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