Location : Chennai / Bangalore
Experience: 5+ years of experience and is currently working on Developing and Implementation of ServiceNow in these below modules – Java script
ITSM (IT Service Management) - ITSM modules (Incident, Problem, Change Management, Service catalogue) should have modules like HRSD, CSM, GRC, SecOps, FSM, Performance analytics and Virtual Agent
ITOM (IT Operation Management) - ITOM should have CMDB Service Mapping, discovery
ITBM (IT Business Management) - ITBM should have SPM, PPM
ITAM (IT Asset Management) - ITAM should have SAM (Software asset Management) and HAM (Hardware asset management)
Job Description :
•Customization and Administration of Service Now Core Modules
• Service Now Client side and Service Side Scripting & Script include
• Data importing using Import Sets (Data Source/Import Sets/Transform Maps)
• ServiceNow Web Services.
• 3rd party Integrations with Service Now
• ServiceNow Certified System Administration
• ITIL 2011 Foundation Certified
Technical Expertise :
Strong capability to perform:
• Implemented ITIL Framework w.r.t Service Request Management, Configuration Management, Change Management etc. in large and medium scale environments using ServiceNow.
• Good knowledge of Glide API that is used with JavaScript to implement advanced features in ServiceNow.
• End to end creation and administration of custom applications in ServiceNow.
• Used Web Services like SOAP and REST to link ServiceNow with existing tools in a network.
• Implemented Access Control using ACL as well as Query Business Rules.
• Implemented complex processes in ServiceNow using workflows.
• Generating and scheduling reports and creating homepages to showcase Key Performance Indicators.
• Expertise in client and server side scripting using components such as Client Scripts, Business Rules, Script Includes
• Configuration of alerts via e-mail and SMS services, to keep the users updated.
• Administration and creation of interactive portals using Content Management System and Jelly Scripting to serve as link between end user and ServiceNow.