Job Role: ServiceNow Developer, Senior Consultant
Work youll do
Collaborate with stakeholders to understand and document business needs as part of requirement gathering.
Develop comprehensive design solutions that address business requirements.
Develop and configure technical solutions, such as client scripts, UI pages/actions/policies, catalogs, update sets, scheduled jobs, import sets, transform maps, Discovery, ACLs, and notifications.
Conduct thorough testing to ensure the quality and functionality of the solutions.
Manage the deployment process to ensure smooth transition and integration into the production environment.
Commit to the continuous improvement and learning of development and ServiceNow best practices, tools, and technology.
Provide administrative ServiceNow support, including advanced support via troubleshooting, implementing bug fixes and root cause analysis.
Integrations with REST APIs, other ServiceNow instances, with other ticketing tools.
The Team
Deloittes OpenCloud platform is an industry leading multi-cloud, data center and edge management backplane. Supporting clients diverse and complex infrastructure and application stacks, OpenCloud provides an integrated and automated platform for efficiently managing, scaling, and securing enterprise workloads. Integrating tools, OpenCloud provides our clients with an unmatched set of capabilities and self service catalogs.
Qualifications and Experience
Required:
Bachelors/Masters degree.
At least 5+ years of experience with ServiceNow Development.
Experience working with ITSM such as incident management, change management, request, and problem management.
Experience in designing and developing service catalogs, client scripts, update sets.
Experience working with integrations through REST APIs and working with JSON objects.
Experience working with ITOM Implementation such as service mapping, discovery, event management.
Knowledge about ServiceNow GenAI offerings such as Now Assist, Virtual Agent, CSM.
Good understanding of ITIL concepts.
Willing to learn new concepts/modules as per project needs
Basic knowledge in Python for custom scripts.
Effective communication skills, ownership, strong interpersonal skills, and a positive attitude, fostering teamwork and idea-sharing in product development.
A desire to take initiative and continuously work on improving the service.