ServiceNow developer - CMDB

Job Description

• Participates in the planning, designing, and implementing of the Service Model in CMDB to ensure visibility across the infrastructure environment.

• Establish and implement Configuration and Asset Management systems, standards, and policies.

• Plan, manage and control the Configuration Management Database (CMDB) to ensure the accuracy of configuration data and proper reporting and status accounting.

• Work with various stakeholders and CI data owners to ensure the quality of the CMDB data is maintained and all Configuration Items are up to date.

• Works with other ITSM processes to understand new requirements and identify how Configuration management can support.

• Document business requirements, workflows, use cases, functional requirements, test plans, test cases, and data mappings for new enhancements or modifications to CMDB functionality.

• Manage and define Configuration Management exception criteria, as well as tracking, reporting and workflows.

• Continuous improvements for the automation and maintenance of non-discoverable data attributes including integration of other asset management systems as required.

• Responsible for delivering implementations on IT Operations and Asset Management leveraging IT Datacenter technologies, DevOps and cloud initiatives with ServiceNow applications that focus on CMDB/CSDM, service mapping, discovery, event management, and cloud management.

• Responsible for conducting formal and informal training sessions with business and technical end users
  Build reports for data verification efforts.

Minimum Qualifications

Academic Degree and 3 years related work experience; ; Bachelor's Level Degree and related work experience of 3 years

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer