ServiceNow CSM Developer
TCS
4 - 12 years
Bengaluru
Posted: 29/10/2025
Job Description
Role; ServiceNow CSM Developer
Location:- PAN India
Responsibilities:
Demonstrated experience in guiding and supporting CSM engagements during design and implementation stages.
Deep subject matter expertise related to ServiceNow CSM concepts such as CSM data model, Service organizations, Case types, Customer Portals, Virtual Agent, Install Base management, Playbooks, Proactive Customer Service Operations, CSM AI capabilities etc. and adjacent platform capabilities like CSDM, Asset and Configuration Management, Field Service Management, ITSM and ITOM
Conducting demos and working sessions with the client
Provide technical guidance to Business Analyst
Gathering requirements from the client
About Company
Tata Consultancy Services (TCS) is one of the largest multinational IT services and consulting companies in the world, headquartered in Mumbai, India. It operates in over 50 countries and is a part of the Tata Group, India's largest business conglomerate. TCS offers a wide range of services including software development, consulting, digital transformation, and business solutions, serving industries such as finance, healthcare, retail, and telecommunications. Known for its global reach, technological expertise, and innovation, TCS is consistently ranked among the top IT services companies globally.
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