Role: ServiceNow CSM Developer

Desired Experience Range: 5-10 Years

Location: PAN INDIA

Job Description

Must Have Technical/Functional Skills

Experience supporting Customer Service organizations (5+ years)

Develops UI forms, fields, notifications, and workflows

Maintains JavaScript server/client code

Builds reports, gauges, and home pages

Maintains service level agreement (SLA) data and monitors SLA workflows

Creates new service catalog requests and items with variables

Creates, monitors, modifies, and publishes workflows with approvals

Searches, populates, and customizes the CSM knowledge base(s)

Creates access control rules

Knowledge of ServiceNow applications and interrelationships

Experience with implementing ServiceNow processes and functions

Experience with Service Management and related tools-Familiarity with web applications, networks, protocols, and email (SMTP, POP3).

Integration experience with CRM and ERP systems

Web Services integration experience

Certified System Administrator (CSA)

Servicenow CSM Fundamentals

Behavioral competency

Effective communication skills with both non-technical and technical audiences (verbal and written)

Excellent Interpersonal skills to work with the project team members collaboratively

Participate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives)

Good-to-Have

ITIL V3/V4 foundation certification

ServiceNow Certified Implementation Specialist in CSM.

Service Certified Application developer (CAD) certification

ServiceNow CSM Developer