ServiceNow CSM Developer

Role: ServiceNow CSM Developer

Experience: 5+ Years

Location: Pune, Maharashtra

Joining: Immediate Joiners Preferred

Role Overview

We are seeking an experienced ServiceNow CSM Developer with strong functional expertise in the Customer Service Management (CSM) module. The ideal candidate should have solid knowledge of ServiceNow scripting, integrations, and data architecture, along with hands-on experience in a Domain Separation environment.

Key Responsibilities

• Lead requirement gathering, analysis, and solution design for ServiceNow CSM implementations
• Act as Subject Matter Expert (SME) for Domain Separation, CSM processes, and data model design
• Develop, customize, and enhance CSM applications and workflows
• Guide development teams on scripting standards and system integrations (REST, SOAP, IntegrationHub)
• Define, review, and optimize table relationships, data mapping, and Transform Maps
• Support UAT, stakeholder discussions, and post-go-live enhancements
• Ensure compliance with ServiceNow best practices, governance, and security standards
• Collaborate with business and technical teams for continuous improvement

Required Skills & Experience

• 5+ years of experience as a ServiceNow CSM Developer
• Strong hands-on experience with ServiceNow CSM module
• Proven experience working in Domain Separation environments
• Good understanding of ServiceNow tables, relationships, and data architecture
• Strong knowledge of ServiceNow scripting (Business Rules, Script Includes, Client Scripts)
• Experience with integrations using REST/SOAP and IntegrationHub
• Working knowledge of Import Sets and Transform Maps
• Excellent communication and stakeholder management skills

Preferred Qualifications

• ServiceNow CSM certification (preferred)
• Experience in large enterprise or multi-domain implementations
• Exposure to ITSM/ITOM modules is a plus